21-year-old Amber Davies was accused of taking drugs by staff in Wetherspoon after she visited the toilet numerous times.
The student has had a stoma bag since she was 13 as she was diagnosed with ulcerative colitis.
“I got grabbed by a female bouncer and my boyfriend by a male bouncer, we were accused of using them [the disabled toilet] for the wrong reasons,” she told the BBC.
“She [the bouncer] was quite reluctant to listen to my side of the story, I said it bluntly and I didn’t raise my voice once.
“I was upset at the time, we hadn’t done anything wrong. I spoke well considering. I was more annoyed that people were allowed to behave that way.
“[It’s] just completely unacceptable and they’re such a big chain, you’d think they’d have training or be knowledgeable before grabbing us.”
The student shared an open letter to the pub on social media and said there are times when she needs to empty her stoma up to 15 times, which “can make going out, especially on nights out, a pretty daunting prospect.”
Amber added: “I love my stoma and my stoma bag for the new lease of life they have given me however, something I do not love [are] the stigmas and taboos within society and people’s assumptions/lack of understanding, empathy and education that come along with living with this thing.”
She also contacted the pub chain and complained about how she was treated.
A Weatherspoon spokesperson said: “A female member of door staff spoke with Ms Davies, who explained her disability.
“Staff expressed that if this had been known beforehand, or an explanation given sooner, the situation could have been avoided.
“Staff listened at length to Ms Davies’ points, never once questioning her disability and apologised for the confusing situation on both sides.”
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