A café has issued a public apology to the upset family after calling their daughter a “terrifying kid” on the receipt.
The incident occurred at a Coffee Supreme outlet in New Zealand after Kimberly Sze ordered breakfast for the entire family.
While everything seemed to go fine, Kim was shocked after asking for the receipt only to see that their server described them as the “fam with the terrifying kid.”
Following the incident, the family slammed the café in a Facebook post and said they’ve just lost loyal, regular customers due to their rude words.
“Hey Coffee Supreme NZ you might want to train your staff at Coffee Supreme Welles Street a little better,” Kim wrote in her post.
“Writing ‘family with the terrifying kid’ on our ticket AND intentionally overcharging us… nice one. We come almost every weekend and my daughter is nothing but polite and friendly and we’ve never left a mess.
“She’s never been a terror, never had a meltdown, never caused any problems and the same people working today always comment on how cute and sweet she is.point 448 |
We just walked out before even getting our food because this is some disrespectful bulls***.point 78 | We showed one of your staff the ticket and said we didn’t appreciate it and he didn’t say a word.point 162 | You lost some regulars today.point 187 | ”point 190 | 1
After Kim’s story went viral, the café in question called the family several times to apologize. In addition, the manager visited the family at home to apologize in person.
“It’s totally below the standard we set for anybody in the company, so we sincerely apologize to her family.point 224 |
It’s not something we accept as a past of hospitality at Supreme, it’s extremely disappointing but we are going to do everything we can to make it right,” Tim Norriss, Coffee Supreme’s food and beverage manager, said in an interview with New Zealand Herald.point 230 | 1
The café also apologized on social media and revealed that the worker who wrote on the receipt had been suspended.
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Replaced!