A woman who found herself trapped in her own car amid flooding has passed away after emergency dispatcher ordered her to shut up and told her “this will teach you, next time don’t drive in the water.
47-year-old Mrs. Stevens from Arkansas got stuck in her own vehicle amid flash flood before calling 911 and pleading for help.
Unfortunately, the dispatcher didn’t take Stevens seriously and even went as far as telling her to shut up when she needed someone to comfort her the most.
According to the reports, the operator dispatched units to rescue Stevens, however, they “were inundated with 911 calls from other citizens also stranded in floodwaters.”
On top of that, the units were struggling to get to Stevens once her location was finally determined due to the rapidly rising water.
When emergency services arrived at Stevens’ SUV, the 47-year-old has already died from drowning.
“I have an emergency – a severe emergency. I can’t get out, and I’m scared to death, ma’am. Can you please help me?” Mrs. Stevens pleaded as her call came through.
“You’re not going to die. I don’t know why you’re freaking out … You freaking out is doing nothing but losing your oxygen in there. So, calm down,” the operator responded.
Later on, the woman said she was feeling like throwing up to which the operator responded by saying: “Well, you’re in water, you can throw up. It’s not going to matter.”
When Stevens asked the operator to pray with her, she told her to go ahead and start without her. “Please help and get me out of this water, dear Father,” Stevens started before the operator hit back at her and said: “This will teach you next time don’t drive in the water.”
When the victim attempted to explain that she ended up trapped in water because she couldn’t see it, the 911 dispatcher said: “I don’t know how you didn’t see it. You had to go right over it. The water just didn’t appear.”
22 minutes into the call and after the dispatcher already took several other calls, she told Stevens: “Miss Debbie, you’re going to have to shut up. Can you honk your horn?”
“My horn is dead. Everything is dead. Oh, Lord help me. Oh my God, my car is starting to move,” the woman cried out. Mere moments later, Stevens has drowned to death.
“Miss Debbie? Miss Debbie? Oh my God. She sounds like she’s under water now,” the dispatcher was heard saying.
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