A woman claims she was shocked when she saw the name on her cup and found the Starbucks barista had written the word ‘hippo’ instead of her name.
Nadia Khan was with her mother when she bought cookies and cream Frappuccino. After getting her order, she saw that ‘hippo’ had been written across the side.
At first, the 25-year-old didn’t think much of it. She told the Mirror: “When I got my drink, I noticed ‘Hippo’ but I dismissed it as really bad writing.”
But when she told her mother Andria about her cup, she realized what the barista had really done.
Her mother confronted the staff about the name written on her daughter’s cup of coffee.
An admin worker, Nadia said: “Mum told him he should treat customers with respect, no matter how skinny, fat or whatever.”
Starbucks has issued a statement apologizing to them and said they will make sure it never happens again.
“We have a longstanding tradition of connecting with our customers by writing their names on our cups,” said a spokesperson.
“This incident is not indicative of the welcoming environment we aim to provide in our stores, and have apologised to the customer directly.
“We are working closely with the store team to ensure it doesn’t happen again.”
In 2018, Starbucks was forced to apologize after one of the employees wrote a racial slur on a Latino customer’s cup.
The barista allegedly wrote the word ‘beaner’ on the side of the cup ordered by a customer named Pedro.
“Out of all the names they could’ve put on his coffees for ‘misunderstanding’ him they decide to put ‘beaner’.”
‘Beaner’ is a derogatory word for Mexicans in the US.
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