20-year-old Meleri Williams was kicked out of a flight after informing a cabin crew that she had a nut allergy.
The British trainee teacher was boarding a flight in Buenos Aires when she was told to leave the Aerolineas Argentinas plane by staff.
In most cases, airlines will simply decide not to give out nuts and warn people who have brought any not to open them during flight.
Williams, who studies at Cardiff University, was about to start volunteering at a primary school that was 1,150 miles away. However, she was forced to take a bus that took 26 hours to reach her destination.
“My allergy is very severe and could lead to anaphylactic shock where my airways could close up and I could potentially die,” she said.
“I do carry an Epipen, but did not want to put myself in a position where there was a high risk and I could suffer from an allergic reaction mid flight.
“Thankfully when we did eventually arrive at Esquel, we did receive a tremendous welcome there and also in Trevelin where we were staying.
“Everyone we met expressed great sympathy at my experience with the flight and, I have to say, disgust at the way I was treated and embarrassment that an Argentinian airline had acted in this way.”
Williams also thinks that the airline needs to check their policy for dealing with people with allergies.
“Everything had been very easy until this incident. We flew from Gatwick to Buenos Aires with Norwegian Airlines and they were very attentive and helpful.”
She made a complaint but said she is yet to receive any response from the airline.
A spokesperson for the UK charity Anaphylaxis Campaign said all airlines have different policies when it comes to keeping passengers with allergies.
“We are deeply saddened to hear about the alleged incident on the Aerolíneas Argentinas flight.
“We understand that flying with a food allergy can be stressful and cause much anxiety in those with a severe allergy, as such, we are continuously working with the airline industry to raise awareness of the key issues affecting those at risk of severe allergies whilst travelling and how airlines should best manage these.
“The Department for Transport has published a consultation on the future of aviation, which proposed the introduction of a passenger charter, a clear set of standards for how airports and airlines treat consumers.
“Furthermore, the Anaphylaxis Campaign have been involved in meetings with the Aviation Minister, the Civil Aviation Authority, Airlines UK and other key parties to see improved clarity and consistency in how the aviation sector deals with allergies.”
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