A waitress has slammed her employer for refusing to give the $2,000 tip she received from a male customer.
In an interview with KVUE, Emily Bauer said that she was thrilled when she saw the bill with the tip and a heartwarming message wishing her a Merry Christmas.
“I just opened it and started crying. I was like, ‘Oh my God! My kids! I’m going to spend it all on my kids,’” she expressed.
“I’ve never had a Christmas where I’ve been able to like splurge on them.”
But her excitement faded away when she returned home without the $2,000 tip in her pocket.
The mother-of-two told KVUE that the restaurant told her they could not process tips of over $500. She claimed that other employees supported her and asked their employer to process the tip in four separate payments but the management allegedly refused.
“Everybody I’ve talked to has been like, ‘I’ve never heard of that before.’ If it’s left to you and signed by that person, then you should be able to get it,” Bauer expressed.
The management took to Facebook and shared their version of events, claiming that the customer’s credit card declined the $2,000 tip.
Red Hook Seafood and Bar wrote on Facebook: “Let me say the gentleman’s card would not let us post [process] the tip. We tried multiple times, Emily tried, managers tried… Visa could not force a $2000 tip on his card, it was invalid then later declined.
“We can not charge a card $500 four times it’s impossible and it’s fraud.”
The restaurant added: “The Gentleman called after he left that evening asking if Emily would be able to receive her tip he was told by management that the tip would NOT process and if he could come by & pay her in cash or a check written out to her he said “ok” then hung up quickly.
“He has not been by to the restaurant to pay her.”
An employee of the restaurant told Daily Mail that they had ‘zero customers’ all day because of the incorrect story and bad publicity.
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