While those who bought their Samsung SmartTV during the last Black Friday have a happy feeling that they picked the best Christmas gift for their loved ones, they purchased nothing far from a surveillance device. It might be an unfortunate news that many who are already enjoy its services.
According to the information that was acquired from the CNN, Samsung Smart TV picks every word that you utter and sends them to a company (third party) for processing and transcription into text. Samsung, as a company, will also use the random data that it collects from the users for research and product improvements.
To those who have not read the policy statement, it states:
“Kindly be informed that your verbal words, private and sensitive information included, will be among the data captured and sent to a third party company through your acceptance to use the voice recognition feature.”
Normally, when the feature is turned on, a microphone would appear on the screen to let you be aware. There is an option though that make you turn this feature off.
However, the smart TV will still use the voice recognition feature to capture the voice commands using its pre-programmed algorithm to recognize whether or not you have opted out. It does so to perform an analysis of how often you use certain commands. Luckily, there is an option to stop data collection entirely, and when that is done, the devices ceases being a Smart TV.
Many people out there might be wondering how a non-living device such as the newly launched Samsung Smart TV would listen and respond to the voice commands. It is that ability which is built into the device which might put your security to sensitive details at risk. As mentioned, the TV collects the data and sends them to a third party for translation into texts. It is at that point that you may not be sure what the third party company might decide to do with your data behind the scene.
The most unfortunate thing is also that the TV is constantly listening, captures the voice, records and sends the data provided the voice recognition feature is enabled. For sure, customers need a better clarification from the Samsung Company to known what happens to the collected data after translation by the third party.
“With the voice recognition feature disabled, it becomes impossible to use the interactive voice recognition features. However, you can still access the pre-defined voice commands to control your TV. You can visit the settings to disable the Voice Recognition and data collection feature at any time that you so wish. Although, that will hinder you from using some of the amazing features of the Voice Recognition. So, it is you decide whether or not you would wish to continue using it or your privacy first.”
Samsung as a company owes its customers a satisfactory explanation if they want their new product to sell. The Smart TV has a high price tag due to this feature, and it is not expected for someone to spend heavily on a device which apart from being so lovely and interactive, also invade their privacy. From the same policy statement, the company says:
“Samsung does not keep and voice data or sell it to any third parties whatsoever. If a user approves the use of the voice recognition feature…. The voice data recorded is transmitted to the server which only searches for the requested content and returns the appropriate content to the TV.”
They reassure the customers that they have nothing to fear or to get worried about, though you might need to access the video, watch it, and decide for yourself if you would continue to use this feature or not. It all depends on you. If you are convinced and assured of your privacy, then go ahead to enjoy it.
People have different opinions as far as this matter is concerned, and we would like to hear from. Please give us your side of the argument by commenting on this post.