The owner of the Off The Rails in Yarmouth on the Isle of Wight is dealing with criticism in an interesting way.
Philippe Blot, the owner of the Off The Rails, is giving hilarious replies to the customers who are leaving negative reviews on TripAdvisor.
The customers, who complained about their bad experience at the restaurant, are being trolled by the owner of the restaurant.
One customer named Pauline, from Newport, Isle of Wight, wrote: “Poor value for money. Food was okay but lacked garnish and chips were £4 extra. Soft drinks also dear. Probably 20 per cent more expensive than comparable establishments.”
“They have won numerous awards for being dog friendly but see photo of front door. No Muddy Boots & No Muddy Paws. Obviously the award judges don’t visit the nominated sites.”
The owner of the Off The Rails replied to the customer: “Ouch! Someone is jealous, sounds more like Pauline is a competitor! You obviously spend a lot of time at Wetherspoons? We check our prices regularly and we’re still cheaper than most places in Yarmouth.”
“20 per cent more expensive? Doesn’t take a genius to appreciate that if your boots are dirty, take them off or clean them a bit before coming into a clean establishment. It’s just common courtesy. Yes we have won many prizes just because we do what we do and the judges ‘have’ visited us, so don’t get upset!”
“We have spent so much time and effort into every dish having it’s own theatre. So your opinion of our food lacking garnish is just wrong.”
Another customer Lloyd, from Nottinghamshire, wrote: “Very disappointing for what I’d hoped to be a great experience. Having spent five hours cycling around the Isle of Wight I was looking forward to a large breakfast in this establishment.”
“I had heard good things… Turning up at 11.04, my friend was refused the breakfast menu as we were four minutes too late. Not a problem I thought, we could just order from the lunch menu. I was hungry because I’ve been cycling. No they said, they don’t serve food till 12, you’ll have to wait till then! This is not great customer service.”
The owner replied: “I am very aware of the time you arrived, and I hate to inform you but it wasn’t 11.
04, but this is besides the point.Breakfast finishes at 11am, which is what my staff told you when you arrived, then offered you mid-morning drinks and cakes, and informed you lunch started at 12, as they do for all guests who arrive between 11am-12noon.
“Nothing negative, just the truth.”
The owner’s savage replies have now gone viral on the Internet. Seems he has finally learned how to hit back at the negative customers who complain about petty things.
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