A family was kicked off a United Airlines flight after a 2-year-old girl refused to wear a face mask.
The incident happened in Colorado where Eliz Orban was getting ready to fly to Newark, New Jersey, together with her husband and their daughter Edeline, 2.
As seen in the video shared by the upset mother on Instagram, the airline staff approached the family and warned them that the 2-year-old had to wear a face mask if she wanted to fly with them.
Unable to get the toddler to comply, the parents were once again confronted by the staff who told them to exit the aircraft.
“Hello sir. I’m going to have to ask you to grab your belongings and exit the aircraft,” a gate agent told the little girl’s father.
“You gotta be kidding me. Why? We’re over here holding this mask on her face,” the father responded before the agent doubled down on his demands saying: “I’m sorry sir. I gave you an opportunity. I’ve got to ask you to get off this plane.”
While the couple explained how they couldn’t force their daughter to keep her mask on because she kept on crying, the staff refused to budge under pressure.
To make matters worse, the agent told the family they wouldn’t be getting their luggage and Edeline’s car seat back until the items land in New Jersey because it was already too late to remove them from the plane.
After the family left the plane, Eliz broke down into tears and explained what had happened in her Instagram video.
“We just got kicked off a flight because our two-year-old would not put on a mask … And we’re banned off United forever because a two-year-old would not put on a mask,” the mother insisted in her viral video.
Eliz also went on to provide some additional information about their failed trip as she revealed the family was trying to fly to New Jersey to attend a family dinner.
“I’ve lived there twice before we got married, and we had spent a long time there together. It’s truly our second home. A tradition that we have is to go see the Rockefeller tree every year. It’s a tradition we also wanted our 2 year old daughter to experience,” she said.
“Some of our closest friends/family that had grown up with (including his childhood best friend who had moved to Slovakia years ago and hasn’t even met our daughter, and some of our other friends we call family flying in from Cleveland) were going to be there tonight and tomorrow so we can all spend time together for the first time in years.”
According to the reports, United Airlines mandates all passengers aged 2 or older wear a face mask on their flights.
In a statement obtained by DailyMail.com, the airline explained that the case is under investigation and that the family was refunded.
“We are investigating this specific incident and have made contact with the family. We also refunded their tickets and returned their car seat and bags,” the statement read. The airline also told the publication that the family was not banned from flying with them in the future.