A couple shared pictures of their damaged home after a botched delivery service involving their brand-new sofa.
Luke Ansell and his wife Eloise excitedly ordered a $2,200 king-size leather sofa for their new home in Bournemouth, England, from retailer designersofas4u.co.uk.
As the deliverymen arrived at the home with the large piece of furniture, however, the problems began.
Despite alleging they tried to navigate tight spaces at all times, the deliverymen failed to move the sofa upstairs and left it stuck in the staircase halfway to the second floor.
Not only did Ansell have to find another way to move the sofa after it was stuck in the staircase but he also discovered that the banister and the walls were severely damaged during the delivery.
On top of major cuts to the wooden railing, several scratches and holes were found in the couple’s wall after the sofa was finally moved.
Ansell also revealed that he refused to sign delivery papers and that the company refused to take the blame even though he had pictures of their workers pushing the sofa upstairs.
“Honestly it was unbelievable, the sofa was over £2,000 [$2,200] and they caused about that much damage delivering it,” the young man said.
“They got here and I showed them where I wanted it upstairs. I said that it looked quite tight, but they assured me that they do tight deliveries all the time. I just said ‘oh well you’re the experts’ – they are a delivery company after all so I just left them to it.
“They brought it in, they struggled to get it over the banister and eventually got it in. But then it got jammed, they couldn’t get it up or down.”
Ansell continued: “Then they said ‘look we’ve got to get back to Birmingham’ and tried to leave. They asked me to sign for the delivery – but I refused.
“We had a little bit of an argument about it, and then they suggested I cut away the banister to get it out. It’s a brand new house that we had just bought for half a million, and now we have to have the work done to repair it.”
On top of the poor delivery service, the homeowner also slammed the company’s “worst-ever” customer service as he insisted they stopped communicating with him after he tried to get them to take responsibility for their actions.
“They’re trying to do everything they can to get out of it,” Ansell says. “It was just a shocking response by the company – so I’m just trying to raise awareness about their standards of service.”
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