A couple from Oklahoma were forced to cancel their vacation after Starbucks charged them a whopping $4,500 for only two cups of coffee.
Jesse O’Dell and his wife Deedee bought a Frappuccino and iced macchiato from their local Starbucks.
They’ve been buying coffee from the chain every morning for the past 16 years, which usually costs them only $10.
But the two were charged $4,456.27 and they didn’t realize it until Deedee’s card was declined while she was at the mall.
In an interview with Fox23, Jesse said: “I ordered the Iced Americano and my wife, she always gets the Venti Caramel frappuccino with the extra shot and it’s usually around nine to 10 bucks. An extra shot might raise it up to like $10.75.”
But the coffee chain added a $4,444 gratuity charge on top of their order.
Jesse said that he had reached out to the district manager of Starbucks about the incident and he was told that there had been a network issue.
The couple then received two checks totaling the overcharged amount but when the couple went to the bank to deposit them, the checks bounced.
“We contacted their customer service helpline probably 30 to 40 times that day and just blasted every new case that we could just until we could hear from somebody and we did we got a call from one of the representatives in Seattle,” Jesse told Fox 23.
“They assured us that they are sending new checks but as of today we still have not received checks,” Jesse added.
The couple decided to file a report with the Tulsa Police Department, hoping that the case will be investigated.
A Starbucks representative told NBC12 that the issue is being resolved.
While waiting for their money to return, the family had to cancel their trip to Thailand.
“We had planned to take a trip but had to cancel and the tickets are non-refundable,” Jesse said.
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