Jessica Nash Donnahoo, a part-time nurse, is raising two children: 2-year-old Sunny and 3-year-old Sailor.
Her son Sailor has health problems. “My son was born with two rare, unrelated brain defects: Optic Nerve Hypoplasia, or ONH, which means his optic nerves didn’t fully form in utero and he is blind as a result. The other is a Chiari Malformation. Sailor also has a seizure disorder. We have a team of pediatricians, neurologists, endocrinologist, ophthalmologist, and gastroenterologist who help follow his health closely.”
The mother shared a heartwarming incident when a technician did more than just customer service.
“Dear Spectrum Internet,
Today your technician Robert came to our home to upgrade our internet and help us start up TV streaming. He walked into a mess. My son, Sailor, is three years old. He was born with two rare brain defects and he is blind.
He is unable to communicate his needs, and today has been rough for him. He has been crying all morning. I’ve been trying to soothe him while also meeting the needs of my two year old daughter, cleaning, washing dishes, and doing laundry while my husband works.
It’s just been a tough day. When Robert walked in and started talking, Sailor ran to him and reached up. Robert didn’t seem bothered at all and, instead, held my son off and on for the whole 45 minutes he was in our home. He snuggled him close while I folded laundry.
It was a huge relief to this tired momma. Robert could have walked in, rushed, and left but instead he saw a need greater than internet and met it. That’s beyond customer service- it’s humanity at its best. Robert deserves a raise… a promotion… something! He’s an asset to your company and I will never forget his kindness.
She explained to Bored Panda: “Due to his blindness, Sailor has sensory issues and does not have a normal sleep/wake cycle. This means he can get very overwhelmed by certain noises and situations. He also often wakes up all through the night because he doesn’t know if it’s day or night. He had been up all through the night before this day.
“Rob actually works for a subcontractor but the VP of Spectrum Enterprises called me directly to thank me for the post and to report that they’re proud of Rob’s choice to step in and help with my son! The VP also has a special needs child and was touched by Rob’s act of kindness.”
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