A mother claimed Amazon delivered a parcel in a bin filled with her daughter’s vomit.
Toni Ennever says she ordered an Amazon Echo Dot as a Christmas present for her five-year-old daughter Blaise.
But she was appalled to see the package had been left in the putrid bin that also contained rotten food and a Big Mac box. Toni says the company has refused to take any responsibility for the inconvenience.
She decided to post the entire bin bag back to the retail giant and instructed them to retrieve the package themselves.
Toni said: “My five-year-old daughter Blaise was sick on New Year’s Day. The kitchen bin was the nearest thing to me when it happened, so I threw it to her to be sick in. Not ideal I know.”
“Our big bins are only collected every three weeks and it was already full, so I put the entire kitchen bin outside the back door thinking I would wait until the big bin had been emptied and then put the bin bag in there.”
When she returned home, she found a new item in the kitchen bin and it was her parcel.
She said: “There was a ticket saying I’d had a parcel delivered and that it was in the bin at the back of the house. I went round the back and sure enough, there it was – inside the bin, right on top of all my daughter’s sick.”
“What sort of animal does that. It’s disgusting. I wouldn’t touch it. I wanted Amazon to replace it but they wouldn’t send anyone to collect it.”
“So I got some gloves on, wrapped the whole bin bag up in cling film and am going to send it back to Amazon – they can pick it out of the bin bag because I won’t.”
“In the past I’ve had packages left in my recycling bin and boxes. One was even just left on a pile of rubbish that was due to be taken to the dump. I’m a big Amazon user – I have a Prime subscription and I use their music service.”
“But I’ve cancelled all my subscriptions to them now. This is the last straw. It’s ridiculous.”
An Amazon spokesman said: “We have very high standards for our delivery service providers and expect every package to be handled with care.”
“We’ve notified the right teams internally and will work with the customer directly on matters related to their package delivery.”
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