A man has spoken out and shared his gratitude for the kind actions of a pet store called Chewy after he received unexpected mail following his request to refund dog food because his pet had died.
Joseph Inabnet and Bailey the dog had been together for many years. As loyal customers of Chewy, the pair often visited the store and were well-known by the staff.
Sadly, Bailey passed away one day. Following the pooch’s death, Joseph kindly requested the store to refund him for the unopened dog food he could no longer use.
After the grieving owner’s plea, the store not only refunded the man and told him to donate the food but also sent him a very touching letter and an oil painting of Bailey for his remembrance.
Taking the act of kindness to Facebook, Mr. Inabnet wrote:
“If anyone has ever dealt with Chewy.com, they probably know just how wonderful their customer service is. But today, it went to the next level. I had to put my Bailey down in October. She had been on prescription dog food, and I had a brand new unopened bag (about $70).
“I asked Chewy if I could return it. They told me to donate it instead, and they returned my money. GREAT customer service; right? IT GETS BETTER!!
“Today, completely out of the blue, I received from Chewy.com the card and painting below. I have also provided pictures of Bailey that I must have uploaded to Chewy at some time. This is a real oil painting, and the artist, Sharon LaVoie Lamb, did an amazing job.
“I don’t know how to make something go viral, but Chewy.com deserves recognition for their outstanding attention to detail and customer service.”
Along with the oil painting Chewy had sent to the grieving pet owner, they attached a greeting card that read:
“It’s hard to say goodbye to a loved one. They will always be remembered and cherished. With heartfelt sympathy,
“‘Pets come into our lives, leave Paw Prints on our hearts and we are forever changed.’
“We’re sending lots of love and positive thoughts. If you ever need anything, we’re always here. Warmly, the chewy Family.”
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