You can watch the recording here:
Video credit: Hot News Media
Craig Brooks, who works at a Holiday Inn Express Hotel in Austin, Texas, became a viral sensation when he calmly denied serving a woman he heard called him a “fu****** nigger” while she was on the phone trying to make a reservation.
He recorded the moment she finally showed up at the reception desk and told her she could not stay at the hotel. And in response to her pleading, he said, “it’s above [him] now,” a line that quickly became its own meme.
It all happened when a woman called trying to book a room but he explained the hotel had an automated reservation line.
“When I sent her there twice, she called back, and at this point, she was hostile on the phone. I was like, whoa,” said Brooks.
The woman explained that her mom had just died that’s why she was asking for assistance and immediate booking.
“I told her, ‘I understand that but you don’t have to be so disrespectful and hostile,'” he said, although he proceeded to get her information to get her a room.
“I said, ‘Is there anything else I can do for you?’ I paused, and she didn’t think I was on the phone with her anymore because her husband said something, and she yelled, ‘This effing n-word,’ and I said, ‘Excuse me?’ and she hung up.”
Not sure what to do, Brooks called upper management and asked how he should respond.
“[Management] said they have zero tolerance for racism,” he said and was given permission to refuse her service.
“Two minutes later, she’s walking in, and that’s when I pressed record.”
Despite the woman’s apologies and the entreaties from her daughter and relatives, Brooks uttered his now-famous line and clocked off as it was already the end of his shift.
He shared what happened on Twitter and went to bed. The next morning saw his post viewed millions of times and re-tweeted more than 115,000 times. Gabrielle Union, which re-shared his video, added the hashtag #ItsAboveMe.
“Everyone close to me is dragging me and saying, ‘That’s not how you would have normally handled it,’ which is true,” he said, laughing. “But I have to think, OK, do I lose my job while gathering her together, or do I stay professional? And I could be petty about it. That’s the route that I went. The only thing I regret was I did not catch her face because she was so upset.”
Fortunately, management was behind him, 100 percent.
But soon after the praise, the 26-year-old himself came under fire after other users managed to dig up some old tweets that Brooks made that were anti-trans.
Brooks was quick to clarify that he’s just not “with it” but has nothing “against” trans people.
He explained: “They’re mad lol I said what I said. People are so sensitive. I’m gay and I KNOW people will not agree with me being gay. I just don’t and will never get trans. Period.”
Even so, he apologized a few hours later and promised that he would “change his behavior.”
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