KFC is installing metal barriers on their counters to protect their staff members from customers after a customer attacked one of their workers in Birmingham.
A girl jumped over the counter and attacked a staff member in the kitchen at the Chelmsley Wood branch in Birmingham.
After the incident, KFC decided to install wire fences on their counters to protect staff from its customers.
The metal barriers are placed from the counter to the ceilings to prevent customers from jumping over the counter.
A spokeswoman for KFC told that they are sorry for the metal barriers but were forced to place them after the incident.
The spokesperson said: “Something happened a few months ago. It’s for our safety, a few months ago a girl jumped over and hit one of the staff members. So they just put it up for safety. It was put up in August.”
When a worker was asked about the metal barriers, the worker said: “It’s for our safety because of the fights. There’s been fights happening yeah.”
Another KFC employee said: “It’s terrible it’s come to this but we don’t feel safe. You shouldn’t have to do your job in fear for your life.”
Within 12 months, 12 cases of violence at the restaurant have been reported.
A regular customer said that they are not surprised as they have seen gangs of teenagers coming to the restaurant and make it difficult for the staff at the restaurant.
The unnamed customer said: “I’ll only come in the daytime as it is all gangs of teenagers come the evenings, it’s like they have nothing better to do. It’s always kicking off around here. It looks like chicken wire, which is ironic. It’s unsightly too, it has an airport-security feel about it.”
However, this is not the first time that safety measures have been taken. In 2018, McDonald’s and KFC branches were forced to put bouncers on the door.
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