A woman was left devastated after her haircut went terribly wrong, making her unable ‘to take selfies.
Rachel White, a postal worker, spent £65 ($70) to get her hair cut and colored at Arista Hair and Beauty salon, in Nelson, South Wales.
Despite spending so much money along with four and a half hours in the hair salon, the 20-year-old was left stunned when she looked at her hair after returning home.
Rachel had to get her cousin to make her hair even before she could start with delivering her post.
The woman, who is from Edwardsville, Merthyr Tydfil, admitted that she should have checked her hair when she was in the salon.
“I didn’t think twice about not looking at the result because I’d been in there so long,” she said.
“I’d only asked for a trim so wasn’t expecting to see much change but as soon as I got home my cousin said: ‘You need to look in the mirror, your hair isn’t even.’
“So I washed it first and styled it my own way but there was no denying how bad the hair cut was.”
Rachel then took to social media to share her anger at the hair salon for messing up her hair. Taking to Facebook, she wrote: “I posted the worst pictures to warn others about my terrible experience.
“I received a message from the salon telling me to come back and they’d fix it but they didn’t apologize. No way was I going back there.”
After her Facebook post went viral, another local saloon offered to fix her hair for free. But by then, she had already had her cousin corrected it.
Rachel says the incident has ‘knocked her confidence’ and she is now unable to take selfies.
“Aura were kind to help and they have done well to fix what they could but I’ve had to have so much cut off I’m still so unhappy,” she said.
“My hair is now about three inches shorter than what I asked for. I won’t be able to wear my hair down for a very long time as it’s embarrassing.
“It’s really knocked my confidence and I won’t be taking selfies until it’s all grown back.”
Following the social media backlash, Arista released a statement in their defense, saying: “We are currently taking detailed legal advice concerning the slanderous and defamatory remarks made by a customer concerning professional services obtained at our salon.
“We are also taking advice from the police regarding published threats to our business and livelihood and damage to our reputation as a professional salon.
“Therefore we are unable to make any detailed comment at this time other than to say this lady was given every opportunity to return to our salon to discuss her concerns and for us to view the alleged styling concerns, she was offered a full refund also despite us not having the opportunity to view for ourselves the alleged errors in person.
“The lady left our salon happy and paid in full at the time of the styling.”