A café owner has a savage reply to a rude customer who left a one-star review on Google just because his meal was not served with baked beans even though it was not included in his order.
Rebekka Jane, the owner of Bankhouse Diner & Bar, took to Facebook after two customers left ‘petty’ reviews online.
One customer made by a man claimed he and his family ‘head straight to McDonald’s’ because the portion sizes were ‘terrible for the price.’
Rebekka said that her café ‘prides itself on a friendly atmosphere and fresh food – McDonald’s certainly isn’t either of those.”
Another customer also left a one-star review because their food was served in a takeaway box – a decision she made to make sure that she is in keeping with Covid regulations.
“I cannot understand people sometimes,” she expressed. “Here’s a little rant from me as I believe in speaking my mind and looking after our fellow traders and businesses and ‘outing thieves and idiots’.”
“This past fortnight we’ve had two sets of people purposely not pay for their meals and drinks and one set tried to scam our card reader and not pay,” she continued.
“We have you both on CCTV and the card scamming couple have been reported to the police. We’ve also had two unhelpful reviews on Google.
“One guy was upset he didn’t get beans (they weren’t even on the menu ) and apparently they had to go to McDonald’s as they were still hungry.
“The other was a review by a woman stating that she didn’t like her food being served in a box (it’s a nice biodegradable box). For the love of God!”
“We are trying to adhere to Covid regulations. They both left one star reviews based on those facts. Speak to us! Small issues like these can always be rectified,” Rebekka continued.
“And last night some little chav stole our parasols. If you saw a young white male on May 3 around midnight carrying parasols through town – they are ours!
“None of the people that did these things will care but please just know that people like YOU damage small businesses like OURS.
“We’ve been through 12 months of not being able to trade properly and not earn. We have spent a considerable amount of time and money, plus planning, refurbishing and working damn hard to make our diner and bar a welcoming and great place to be.
“Please think about what you do for your own gain.
“We have CCTV throughout our property and no one will get away with theft.”
She added: “On a positive note we’ve been overwhelmed with loads of great feedback and reviews – for those of you that have been kind, supportive and respectful – we love you all.”
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