A 911 dispatcher in Cincinnati has been suspended after it was revealed this week that he refused to send help for a man having a stroke.
A letter by Cincinnati City Manager Patrick A. Duhaney to the mayor and city council revealed the 911 dispatcher in Cincinnati refused to send help when a resident called to report that his neighbour was suffering a stroke.
The dispatcher asked the resident to go to the patient to collect further information but the resident told him the patient might not want to disclose any more information.
To which, the dispatcher replied: “We can’t force ourselves on him. If he doesn’t want help, they won’t do anything. He has to want to be helped.”
The caller pleaded the dispatcher to send help during the eight-minute conversation and told him he is getting worse and he’s gonna die.
But, the dispatcher refused to send help for the neighbour who suffered a stroke that proved fatal as he died the next day.
Cincinnati City Manager Patrick A. Duhaney wrote in the letter to the mayor and city council: ‘What took place on the night of January 12 is nothing short of a tragedy.’
‘It’s unclear if the individual would have lived or died, but the actions of this call-taker undermined the possibility of a positive outcome in this situation.’
Duhaney said the dispatcher should have sent help as anyone suffering from a stroke ‘must receive an immediate response that is not subject to delay.’
The 911 dispatcher has now been suspended but his name has not been made public.
In 2018, a 911 dispatcher refused to send help for a 16-year-old boy Kyle Plush after he got trapped behind the folding seat in his family’s Honda Odyssey minivan.
Kyle died after the incident despite calling 911 twice.
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