People in the service industry do not have easy jobs, and flight attendants especially have a lot to juggle, and they’re required to do it while providing excellent customer service.
Airline crew members must train for eights weeks with the Federal Aviation Administration (FAA) before they’re allowed into the position.
They must learn CPR, first aid, in-flight firefighting, defibrillation, emergency landing procedures, and security. Plus, they must provide excellent customer services or risk the wrath of grumpy passengers.
We share several secrets that are only known to airport employees and the most curious passengers.
1 “Mobile electronic devices won’t really bring an airplane down but they can be really annoying to pilots. Just imagine sitting in the flight deck descending to your destination and hearing the interference of 100+ cellphones picking up a signal. I have missed a clearance or two that way.”
2 “A lot of freight gets shipped on commercial flights. One of these items were always called HR on the radios. HR was an abbreviation for ‘Human Remains.’ Some people die far away from where they want to get buried. They’re packed in wood-framed boxes, so you would never know what was inside except by the strange shape of them.”
3 “When a plane is landing at night, they dim the interior lights in case you need to evacuate upon landing… your eyes are already adjusted to the darkness so you’ll be able to see better once outside the plane.”
4 “One thing I cannot stress enough is how your pets are treated. While your airline will take the best possible actions, some things cannot be avoided, like the noise on the ramp. I cannot stand out there without ear protection, and imagine your pet sitting out there on the ramp waiting to be loaded onto the plane being exposed to the same amount of noise I am. Please people, think twice before flying your pets.”
5 “When a passenger is disgustingly rude to check-in staff, they would put him in an area circled with children. Do not piss your check-in staff off, they will smile politely as they return your boarding pass and you will never know the he– that awaits you.”
6 “I absolutely took a passenger’s phone number and we absolutely met up once I was off work. No regrets there, but normally we’re definitely never interested in the passengers romantically.”
7 “I only saw someone having s– in the lavatory once. They apologized. I gave them a talking to. It was over. I think if they had known how filthy those bathrooms really are, they wouldn’t have done it, to begin with.”
8 “People don’t know we accept tips. If you offer me a gift or even your used magazines, it’s appreciated, and I’ll see what I can do to take care of you!”
9 “You know that first class line at security? Yeah, that’s an airline thing, not TSA. Economy passenger? TSA doesn’t care. Step right up.”
10 “It’s really irritating how every passenger blames us for delays and such, it’s as if they think we want delays.”
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